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Psychology

The Need for Psychology in Research on Computer-Supported Cooperative Work

University of Michigan

Stephanie D. Teasley

University of Michigan

The Internet explosion and broad interest in collaborative technology have driven increased interest in the field of computer-supported cooperative work (CSCW). Historically, behavioral research on CSCW applications has reflected a strong influence from ethnomethodology. This article argues that the CSCW community should adopt a stronger orientation to other social science disciplines, particularly psychology. Greater attention to the psychological literature provides three benefits. First, psychologists offer well-validated principles about human behavior in group and organizational contexts that are relevant to CSCW research. Second, psychologists offer reliable and proven measures of human behavior that, if adopted by CSCW researchers, can provide a uniform basis for comparison across studies. Finally, psychologists offer data collection and analysis methods that identify salient and generalizable features of human behavior, which may lead to the development of universal principles of CSCW design.

Key Words: computer-supported cooperative work • distributed cognition • computer-mediated groups • psychology • ethnomethodology

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