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Characteristics of the Discussion in Online and Face-to-Face Focus Groups

Sid J. Schneider

Westat, sidschneider{at}westat.com

Jeffrey Kerwin

Westat, jeffreykerwin{at}westat.com

Joy Frechtling

Westat, joyfrechtling{at}westat.com

Benjamin A. Vivari

Westat, bavivari{at}wam.umd.edu

Focus groups are widely used in qualitative research. Recently, focus groups that are held online have become increasingly popular despite the objection by some researchers that the Internet is a poor medium for focus group research. The present study was conducted to reveal differences in the characteristics of focus group discussions in the online and face-to-face formats. Participants in 4 online focus groups and 4 face-to-face focus groups discussed their opinions about several health-related Web sites. Statistical analysis of the transcripts suggested that online participants tended to contribute shorter comments and were more likely to say just a few words of agreement. In the online focus groups, participation levels tended to be more uniform; in the face-to-face groups, some participants tended to contribute a disproportionately large number of words, whereas other participants were relatively silent. The results suggest different roles for online and face-to-face focus groups in qualitative research.

Key Words: focus group • cyberspace • online research

Social Science Computer Review, Vol. 20, No. 1, 31-42 (2002)
DOI: 10.1177/089443930202000104


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