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Technology Implementation Management in Law Enforcement

COPLINK System Usability and User Acceptance Evaluations

Chienting Lin

University of Arizonalinc{at}eller.arizona.edu

Paul Jen-Hwa Hu

University of Utahactph{at}business.utah.edu

Hsinchun Chen

University of Arizonahchen{at}eller.arizona.edu

Increasingly, government agencies are facing the challenge of effective implementation of information technologies critical to their digital government programs and initiatives. This article reports two usercentric evaluation studies of COPLINK, an integrated knowledge management system that supports and enhances lawenforcement officers’crime-fighting activities. Specifically, the evaluations concentrate on system usability and user acceptance in the law enforcement setting. The article describes the study designs, highlights the analysis results, and discusses their implications for digital government research and practices. Findings from these studies provide valuable insights into digital government system evaluation and, at the same time, shed light on how government agencies can design adequate management interventions to foster technology acceptance and use.

Key Words: digital government • technology acceptance • usability assessment • professional user

Social Science Computer Review, Vol. 22, No. 1, 24-36 (2004)
DOI: 10.1177/0894439303259881
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L. J. Jansky and J. C. Huang
A Multi-Method Approach to Assess Usability and Acceptability: A Case Study of the Patient-Reported Outcomes Measurement System (PROMIS) Workshop
Social Science Computer Review, May 1, 2009; 27(2): 262 - 270.
[Abstract] [PDF]