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How You Ask Counts

A Test of Internet-Related Components of Response Rates to a Web-Based Survey

Alex R. Trouteaud

Baylor University Alex_Trouteaud{at}baylor.edu

Previous research on web-based surveys lacks systematic tests of Internet-related factors of unit response rates. Strategies that do not rely on more expensive and time-consuming methods to improve response rates are important for maximizing the utility of this survey mode in social science research. This article presents detailed analyses of response rate data from a two-stage experiment embedded in a web-based survey. These data showthat contrary to some previous assertions, theoretically consistent Internet-related strategies for meaningfully improving response rates to web-based surveys exist and that further attempts to identify these mechanisms should focus on invitation and reminder e-mails. This idea is a departure from previous analyses that examine survey content and presentation for sources of variability around web-based survey response rates.

Key Words: Web-based survey • response rate

Social Science Computer Review, Vol. 22, No. 3, 385-392 (2004)
DOI: 10.1177/0894439304265650
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