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Social Science Computer Review
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Public Priorities Concerning the Development of E-Government in Flanders

Jarl K. Kampen

Kris Snijkers

Geert Bouckaert

Public Management Institute, Katholieke Universiteit Leuven

The authors analyze preference data of Flemish citizens regarding various aspects of e-government (e.g., front office, back office, e-democracy, e-administration). The results indicate that the common strategy of governments, to put more services online that is rewarded by benchmarking studies of most consultancy firms and the Organization for Economic Cooperation and Development (OECD), does not correspond to the demands of most citizens. Citizens, in short, demand better services, not more services online.

Key Words: e-administration • back-office • benchmarking

Social Science Computer Review, Vol. 23, No. 1, 136-139 (2005)
DOI: 10.1177/0894439304271557
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