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Social Science Computer Review
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Profiling the Adopters of E-Government Information and Services

The Influence of Psychological Characteristics, Civic Mindedness, and Information Channels

Daniela V. Dimitrova

Yu-Che Chen

Iowa State University

This exploratory study examines the effects of nondemographic characteristics on the adoption of e-government services in the United States combining two main theoretical perspectives: diffusion of innovations and the technology acceptance model. The results of a national survey suggest that nondemographic audience characteristics influence e-government adoption. The study adds to previous research in the area by identifying several sociopsychological characteristics that play a role in the adoption process: perceived usefulness, perceived uncertainty, and civic mindedness. The study also ascertains the influence of interpersonal communication and mass media channels on e-government adoption. Theoretical implications for future researchers and policy implications for producers of governmental web sites are discussed.

Key Words: e-government • adoption • psychological characteristics • information channels

Social Science Computer Review, Vol. 24, No. 2, 172-188 (2006)
DOI: 10.1177/0894439305281517
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