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This version was published on May 1, 2008
Social Science Computer Review, Vol. 26, No. 2, 178-189 (2008)
DOI: 10.1177/0894439307301895
© 2008 SAGE Publications

Perceived Authority and Communication Channel

Experiments with Instant Messaging

Mark Tremayne

Xin Chen

Nilo Figur

J. Sonia Huang

The effects of diminished social context cues in computer-mediated communication between students and instructors are examined using instant-messaging (IM) technology. Two experiments verified such effects, students perceived informal surroundings in IM and, in one experiment, decreased presence of the instructor, but results of hypothesized effects on the perceived authority of the instructor were mixed. Students did show more self-centered behavior in IM but experienced increased feelings of regulation.

Key Words: instant messaging • computer-mediated communication • CMC • social presence • authority • education


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