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Crisis in a Networked World

Features of Computer-Mediated Communication in the April 16, 2007, Virginia Tech Event

ConnectivIT Lab, University of Colorado, Boulder, Leysia.Palen{at}colorado.edu

Sarah Vieweg

ConnectivIT Lab, University of Colorado, Boulder, Sarah.Vieweg{at}colorado.edu

Sophia B. Liu

ConnectivIT Lab, University of Colorado, Boulder, Sophia.Liu{at}colorado.edu

Amanda Lee Hughes

ConnectivIT Lab, University of Colorado, Boulder, Amanda.Hughes{at}colorado.edu

Crises and disasters have micro and macro social arrangements that differ from routine situations, as the field of disaster studies has described over its 100-year history. With increasingly pervasive information and communications technology and a changing political arena where terrorism is perceived as a major threat, the attention to crisis is high. Some of these new features of social life have created changes in disaster response that we are only beginning to understand. The University of Colorado is establishing an area of sociologically informed research and information and communications technology development in crisis informatics. This article reports on research that examines features of computer-mediated communication and information sharing activity during and after the April 16, 2007, crisis at Virginia Tech by members of the public. The authors consider consequences that these technology-supported social interactions have on emergency response and implications for methods in e-Social Science.

Key Words: computer-mediated communication (CMC) • computer-supported cooperative work (CSCW) • crisis informatics • emergency response • information and communication technology • peer communication • social media • Web 2.0 • widescale interaction

This version was published on November 1, 2009

Social Science Computer Review, Vol. 27, No. 4, 467-480 (2009)
DOI: 10.1177/0894439309332302


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