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Social Science Computer Review
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Giving Them Something to Hate

Using Prototypes as a Vehicle for Early Engagement in Virtual Organizations

Jenny Ure

University of Edinburgh, United Kingdom, jenny.ure{at}ed.ac.uk

Frank Rakebrandt

University of Oxford, United Kingdom, f_rakebrandt{at}yahoo.co.uk

Sharon Lloyd

University of Oxford, United Kingdom, sharon.lloyd{at}comlab.ox.ac.uk

Ali Khanban

Imperial College London, United Kingdom, khanban{at}doc.ic.ac.uk

Rob Procter

University of Manchester, United Kingdom, rob.procter{at}manchester.ac.uk

Stuart Anderson

University of Edinburgh, United Kingdom, soa{at}inf.ed.ac.uk

Janet Hanley

Napier University Edinburgh, United Kingdom,

Mark Hartswood

University of Edinburgh, United Kingdom, mjh{at}inf.ed.ac.uk

Claudia Pagliari

University of Edinburgh, United Kingdom, claudia.pagliari{at}ed.ac.uk

Brian McKinstry

University of Edinburgh, United Kingdom, brian.mckinstry{at}ed.ac.uk

Alex Tarling

University of Edinburgh, United Kingdom, alex.tarling{at}gmail.com

Gillian Kidd

University of Edinburgh, United Kingdom

Paddy Corscadden

University of Edinburgh, United Kingdom

There are recognized problems in the course of requirements analysis and design for heterogeneous, distributed, and dynamic systems. These are particularly evident where the context of future use is not yet clear to users, and where the implementation of these systems will reconfigure the costs, risks, and benefits for stakeholding groups. The article provides examples of the value of collaborative early prototyping with users in two such cases—the design of a HealthGrid portal and a telehealth portal. We provide further examples of the value of the prototype as a vehicle for engagement, a sandbox for exploring emerging opportunities, a landscape for negotiating the reconfiguration of roles and resources, and as an early warning system for early identification of emerging problems likely to impact on usability.

Key Words: situated collaboration • portal • e-Health • HealthGrids • telehealth • collaborative design • sociotechnical systems

This version was published on November 1, 2009

Social Science Computer Review, Vol. 27, No. 4, 569-582 (2009)
DOI: 10.1177/0894439309332664
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