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Stories Knowledge Engineers Tell About Expert Systems

This paper describes part of a more extensive investigation of the values operating in the development and implementation of expert systems. The data come from a group of beginning knowledge engineers who have participated in a corporate sponsored Intelligent Systems Training Program. As part of the training they were asked to complete a number of stories describing a fictional knowledge engineer encountering a non-technical complication while building an expert system. Of particular concern for this report is a single scenario in which the knowledge engineer encounters a reluctant expert who may be fearing job displacement. The stories are analyzed for insights as to how system builders conceptualize their responsibilities vis-à-vis the expert. This is done by scrutinizing how knowledge engineers define the problem, whose responsibility it is to effect a solution, what kind of solution is adopted and whether the outcome is successful. Results are discussed in terms of their implications for a number of social issues attendant upon the introduction of intelligent computing machines. Keywords: social values, expert systems, ethical issues in computing.

Social Science Computer Review, Vol. 8, No. 1, 13-23 (1990)
DOI: 10.1177/089443939000800103


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