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Social Science Computer Review
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Book Reviews : Technology and the Transformation of White-Collar Work Robert E. Kraut (Ed.) Publisher: Lawrence Erlbaum Associates, Inc., Hillsdale, NJ Year of Publication: 1987 Price: $32.50 Length: 281 pages

The authors of chapters deal with the social impacts of white-collar technology and the implementation of technology in the office. Particular themes include treatment of clerical workers, the future of telework, experiences implementing office automation, and socio-technical systems design. Most authors indicate that management goals and practices play a major role in how work is transformed, and that technology is often just a catalyst. Some of the researchers report that organizations which take an organic/enabling approach have more satisfactory experiences implementing new technologies.

Social Science Computer Review, Vol. 8, No. 1, 172-177 (1990)
DOI: 10.1177/089443939000800113
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