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The Impacts of Computer Technology on the Worklife of Information Workers

Kenneth L. Kraemer

James N. Danziger

This article assesses recent research which examines the impacts of computing on the worklife of information workers. It uses a broad analytic framework to organize discussion of research since 1985, to assess the consistency and coherence of the research, and to suggest where systematic comparative analysis is needed in the future. Research findings are summarized with regard to the impacts of computing on decision making, control, productivity, social interaction, work environment, and job enhancement. Keywords social impacts of computing, information workers, decision making, control, productivity, social interaction, work environment, job enhancement.

Social Science Computer Review, Vol. 8, No. 4, 592-613 (1990)
DOI: 10.1177/089443939000800411
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