The Acquisition of Computer-Aided Dispatch Systems
Administrative and Political Considerations
Abstract
Although many have explored the impact of technology on police agencies, less attention has been paid to the factors regarding a decision to acquire new technology. This article examines the process of selecting computer-aided dispatch systems in large municipal police agencies. Specifically, it examines the experiences of the Boston Police Department in selecting a new computer-aided dispatch (CAD) system operationalized on June 7, 1994. The influence of stakeholder groups, including politicians, administrators, and the department, is considered. Department staff members are interviewed to determine whether they believe that the CAD acquisition has made a difference after 5 years of operation. Finally, a series of recommendations regarding the selection of a CAD system is presented.
